Privacy Policy

Draft for business and legal review before launch.

Information we collect

We may collect contact information, a submitted ZIP code, optional service-location information, service interests, approximate bill information, campaign-source data, chatbot messages, device and security logs, and communications submitted through this website.

Private ZIP checks

When a visitor submits a ZIP code, the server compares that single ZIP against private campaign records. The complete campaign ZIP lists are not returned to the browser or chatbot. We may retain the submitted ZIP, preliminary match status, time, and security-related request data to respond to inquiries, measure campaign performance, prevent automated abuse, and improve service.

AI-assisted chat

The chatbot may use a third-party AI service to help generate responses. Only the customer’s submitted message, limited conversation history, approved public offer information, and the controlled result of a single ZIP check should be sent for response generation. Private campaign lists, database credentials, internal source files, other customers’ data, passwords, Social Security numbers, and payment-card information should not be provided to the AI service.

How information is used

Information may be used to respond to requests, conduct preliminary location checks, explain provider options, support orders, improve the website, analyze lead sources, prevent fraud or automated misuse, and comply with legal obligations.

Provider and service-partner disclosures

When necessary to fulfill a request, information may be shared with the applicable provider or authorized service partner. MydiaTelecom does not request Social Security numbers, full payment-card details, or provider-account passwords through public website forms or chat.

Contact

Questions may be sent to info@mydiatelecom.com.