Privacy Policy

Personal and contact information: When you fill out a contact form on our website, we collect detailed personal information, including your name, phone number, email address, and the specific reason for your inquiry. This information is crucial for us to: Provide personalized responses to your queries. Understand your service preferences and needs. Communicate updates, offers, or changes in services that might interest you.
Technical and Usage Data- As you navigate our website, we automatically collect technical data that does not identify you personally but helps us to improve our website functionality and user experience. This includes: IP addresses and log data for understanding website traffic trends and managing site security. Browser types and settings to ensure our website is optimally displayed on your device. Interaction data, such as which pages are visited and how users navigate through our site, to enhance usability and content relevance.
Data Handling
In our commitment to ensuring the privacy and security of your personal information, MydiaTelecom does not store any personal or financial data of our customers when processing sales. Instead, we utilize the secure online portals provided by our partner service providers to finalize any orders. Here’s how it works:
During the Sales Process: When you decide to purchase a service through our website, we facilitate the collection of necessary personal and payment information through a secured interaction
Use of Partner Portals: This information is directly entered into our partner’s secure portal designed for transaction processing. MydiaTelecom does not retain any of this information post-transaction. This means that once your order is finalized, any personal or financial data you’ve provided is processed and stored solely by the service provider, according to their privacy and security policies
No Storage Policy: This approach underscores our policy of not storing customer data on our systems, significantly minimizing the risk of your data being exposed due to a breach of our own system
Sharing of Your Information
Service Providers: We may share your information with third parties who perform services on our behalf, such as website hosting, email delivery, and customer service, under strict confidentiality agreements.
Legal Requirements: If required by law or if we believe disclosure is necessary to protect our rights, comply with a judicial proceeding, court order, or legal process served on our website.
Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred as part of the business assets.